Driving tests: Thousands of booking accounts blockedon July 14, 2022 at 6:16 pm

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Action comes after BBC News found software was being used to bulk book slots to sell for profit.

A woman learns to driveImage source, Getty Images

Almost 5,000 driving test booking accounts have been blocked after operators were found bulk booking slots and reselling them for profit.

It comes after BBC News found test slots were being grabbed by automated software and re-sold for over £200.

Nearly 5,000 booking accounts have now been blocked by the Driver and Vehicle Standards Agency (DVSA).

Tighter checks have also been brought in to ensure only real driving instructors are using the system.

And the DVSA said it had improved security to block the use of automated software that scoops up vacant slots.

BBC News found that slots were being sold to desperate learners who otherwise faced a months-long wait to take their test, made worse by the backlog caused by the pandemic.

An email received by a driving instructor. It reads: Hi, everyday we help dozens of instructors find driving tests for their students. This is not just limited to their students, they are now looking for people who need a test. We will be happy to assist you as well, we will do all necessary actions on your behalf. Make sure that this will increase the number of your students and make you more preferable. You can also profit from this. We do not interfere with how much you demand from the other party for our service. There is no app to install on your mobile phones, you can send us information and preferences in bulk. Claim your free test today from the links below and see our difference !!! Our AI powered-software catches more than 4000 test cancellations a day.

The blocked accounts were on the system that is intended to allow driving instructors to book multiple slots, and there is no suggestion that learner drivers were unable to book their test using their own details.

Despite the high demand, the DVSA has said 6,000 test slots per month are wasted by candidates who fail to turn up, double the number compared to 2020.

Another 1,100 are unable to take the test because they are late, don’t bring their provisional licence or don’t bring a car that meets test requirements.

A text message service is being launched which will send test date reminders to learners in a bid to prevent wasted test slots.

An estimated extra 425,000 tests have taken place since April 2021, the DVSA said, after more examiners were recruited and more tests offered at weekends and on bank holidays.

DVSA chief executive Loveday Ryder said: “We’re working hard to provide more tests, and we’re starting to see that work pay off with more tests available to book.

“But also we’re asking learners and instructors to do their part to help in making sure everyone who is heading for a driving test appointment is fully prepared, has got the right car, the right documents and knows the time, date and location of their test.

“By working together, we’ll see the right people coming for their test, the pass rate increase and waiting times drop.”

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