Fujitsu: We have moral obligation to compensate Post Office victimson January 16, 2024 at 10:27 pm

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Bosses including the global CEO of the firm behind the faulty Horizon IT system apologise to victims.

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Fujitsu Europe’s boss has admitted the firm has a “moral obligation” to contribute to compensation for sub-postmasters wrongly prosecuted as a result of its faulty IT software.

Paul Patterson said Fujitsu gave evidence to the Post Office that was used to prosecute innocent managers.

He added that the Post Office knew about “bugs and errors” in its Horizon accountancy software early on.

The global chief executive of Fujitsu, Takahito Tokita, also apologised.

Making his first public comments on the scandal to the BBC at the World Economic Forum in Davos, Switzerland, Mr Tokita said: “This is a big issue, which Fujitsu takes very seriously.”

When asked if he would apologise, he added: “Yes, of course. Fujitsu has apologised for the impact on the postmasters’ lives and their families.”

Mr Tokita has previously turned down six interview requests by the BBC, most recently last week.

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Between 1999 and 2015, more than 900 sub-postmasters and postmistresses were prosecuted for theft and false accounting after money appeared to be missing from their branches, but the prosecutions were based on evidence from faulty Horizon software.

Some sub-postmasters wrongfully went to prison, many were financially ruined. Some have since died.

It has been described as the most widespread miscarriage of justice in British history, but to date only 93 convictions have been overturned and thousands of people are still waiting for compensation settlements more than 20 years on.

Mr Tokita refused to confirm if the company would return any of the money it earned from the faulty Horizon system.

His comments came after others appeared before MPs on the Business and Trade select committee on Tuesday:

  • Fujitsu’s Mr Patterson said his “gut feel” was that staff at the company knew about problems with Horizon before 2010
  • Post Office chief executive Nick Read said he could not give an exact date when the Post Office knew the IT system could be accessed remotely
  • Both Mr Patterson and Mr Read frustrated MPs who criticised a lack of answers and knowledge of the events
  • Jo Hamilton, a victim in the scandal, said trying to get compensation from the Post Office felt “like being treated like a criminal all over again”
  • Former MP Lord Arbuthnot said it was essential for victims, some of which are “living hand to mouth” to get money as soon as possible
  • Solicitor Neil Hudgell said only three of his group of 77 wrongly convicted sub-postmasters had received full and final compensation.

Mr Patterson apologised for Fujitsu’s role in what he said was an “appalling miscarriage of justice”, and admitted the company had been “involved from the very start”.

“We did have bugs and errors in the system and we did help the Post Office in their prosecutions of the sub-postmasters,” he said.

Asked why Fujitsu didn’t do anything about glitches in the Horizon system when the company knew about them at an early stage, Mr Patterson said: “I don’t know. I really don’t know.”

Nick Read, the chief executive of the Post Office, appeared alongside Mr Patterson in front of the committee.

He was criticised for not having provided information to the committee with key events in the timeline, such as when the Post Office first knew that remote access to sub-postmasters’ Horizon systems was possible.

When prosecutions were taking place, Fujitsu had told the Post Office that no-one, apart from sub-postmasters themselves, could access or alter Horizon records – meaning the blame for mistakes could only rest with sub-postmasters, but that turned out to be untrue.

“You must surely have had time in four years [since joining the Post Office] to cut to the heart of this issue, which is: when did the Post Office know remote access to terminals was possible?” said Labour MP Liam Byrne, chair of the committee.

“I couldn’t give you an exact date on that,” replied Mr Read.


Earlier, Neil Hudgell, a solicitor representing 400 people directly affected by the scandal and 77 sub-postmasters wrongly convicted by the Post Office, said just three people had been paid full and final compensation.

He said layers of bureaucracy, along with certain requests by the Post Office, were causing problems in victims securing financial redress.

“Routinely with the overturned conviction cases, it’s taken three to four months to get a response to routine correspondence,” he said.

In some cases, he said requests had been made for documents that were held in Post Office branches that clients had been locked out of some 15 to 20 years ago.

“We need to give the sub-postmasters the benefit of the doubt on key matters,” Mr Hudgell said.

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Alan Bates, the campaigning former sub-postmaster at the centre of the ITV drama Mr Bates Vs The Post Office which has thrust the issue back into the spotlight, said that compensation was “bogged down” and the pace of processing claims was “madness”.

He said his own compensation process was hampered by delays.

“I think it was 53 days before they asked three very simple questions,” he said. “And there’s no transparency behind it, which is even more frustrating,” he said.

Mr Read, who joined the Post Office in 2019, admitted there was a “culture of denial” behind the organisation dragging its feet over compensation payments.

“I think that the most important cultural challenge that I have in my organisation is to ensure that everybody in the organisation sees and understands absolutely what has been going on.”

Post Office minister Kevin Hollinrake told the committee that he wanted to reduce the amount of bureaucracy involved, but acknowledged there were “a lot of moving parts” with the various compensation schemes.

“I think it’s incumbent on all of us involved in this process to try and accelerate every part of the process,” he said.

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