Customers are told they may not be offered refunds as thousands of orders are cancelled.
Image source, MadeOnline furniture retailer Made.com has gone into administration, leading to the loss of up to 500 jobs.
The firm, which enjoyed soaring sales during Covid lockdowns, hit problems as households cut back and has appointed PWC as the administrator.
The fashion and furniture retailer Next is buying the Made.com brand name and intellectual property.
Thousands of customers face uncertainty over whether they will receive a refund for outstanding orders with Made.com.
Susanne Given, chair of Made, said: “Having run an extensive process to secure the future of the business, we are deeply disappointed that we have reached this point and how it will affect all our stakeholders, including employees, customers, suppliers and shareholders.”
She added: “We appreciate and deeply regret the frustration that [Made.com] going into administration will have caused for everyone.”
Made.com announced its intention to appoint administrators last week.
It is a dramatic change in fortunes for the brand, which boomed during the pandemic-related lockdowns as people bought more furniture and other products online.
The retailer, which sourced furniture directly from designers and manufacturers, gained a loyal base of mostly younger customers. Last year, it was valued at £775m after floating on the London Stock Exchange.
But more recently the company hit problems, as households cut back on big-ticket purchases. Global supply chain issues have also left customers waiting months for deliveries.