HSBC UK online banking back after disruptionon November 5, 2022 at 2:01 am

- Advertisement -
- Advertisement -
- Advertisement -
- Advertisement -

Customers reported problems accessing mobile and online services for three hours on Friday night.

HSBCImage source, Getty Images

HSBC customers in the UK have reported problems accessing online banking services.

Customers took to Twitter to complain that the HSBC app had gone down – some said they were unable to pay for their shopping as their card was declined.

HSBC apologised for “those impacted for the inconvenience” and said it was “working hard to fix this”.

It added: “We understand that some customers aren’t able to access banking services as usual at the moment.

“We’re investigating, and ask that you please try again in a bit.

“We’ll share an update as soon as possible.”

The BBC is not responsible for the content of external sites.View original tweet on Twitter

One customer tweeted that he had to leave his watch in a restaurant as collateral because he was unable to pay. Another that they had to walk out of the supermarket because their card was declined – and it did not work at a cash machine.

Around the BBC iPlayer banner
Around the BBC iPlayer footer
- Advertisement -

Discover

Sponsor

Latest

Daphne Caruana Galizia: Malta responsible for journalist death – inquiryon July 29, 2021 at 7:38 pm

The results of an inquiry say officials could have prevented Daphne Caruana Galizia's 2017 murder.image copyrightReutersA public inquiry into the assassination of Maltese investigative...

Ukraine war round-up: A harrowing trial and EU breakthroughon June 23, 2022 at 7:08 pm

A Russian soldier is tried in his absence for rape and Ukraine moves closer to EU membership.A Russian soldier is tried in his absence...

Premiership leaders Leicester fined for salary cap overspendon March 15, 2022 at 2:36 pm

Premiership leaders Leicester Tigers are fined almost £310,000 for non-compliance with salary cap regulations.

Family of missing UK teen say she was murdered in Hamas attackon October 22, 2023 at 4:32 pm

Noiya Sharabi, 16, disappeared after Hamas attacked Kibbutz Be'eri, killing her mother and sister.By Lucy ManningSpecial correspondentThe family of missing British teenager Noiya Sharabi...

Covid pass: Wales’ law for cinemas and nightclubs endson February 18, 2022 at 6:08 am

Venues can stop asking for proof of a negative test or vaccines as the law is scrapped.Image source, Getty ImagesPeople no longer have to...