People angry at acts like Måneskin pulling out of the festivals say they have got their money back.
Image source, Getty ImagesMusic fans angry at acts pulling out of Reading and Leeds festivals say they’ve received refunds, after initially being told they wouldn’t.
Earlier this week, Harriet Langsbury was told Ticketmaster was not issuing a refund, with no resale and transfer of tickets possible either.
But the 28-year-old has now received her money back for six £120 tickets.
It’s after acts like Måneskin, Jack Harlow and Rage Against The Machine pulled out of the festivals.
Harriet wanted a refund as soon as Rage Against The Machine and Eurovision 2021 winners Måneskin pulled out and says she emailed Ticketmaster “straight away”.
“It took them nearly a week to actually reply to me,” she tells Radio 1 Newsbeat.
But after “some back and forth”, Harriet found out they had sent her a refund.
Other fans have also said on social media they received refunds from Ticketmaster, with one person saying it was “worth persevering with them and telling them about others being refunded”.
Image source, Harriet Langsbury
Initially, in tweets responding to people asking about refunds Ticketmaster said “changes to the line-up of a multi-performer event such as a festival don’t make a booking eligible for a refund”.
Some ticketholders say the company has since said refunds were being provide as “a gesture of goodwill”.
Newsbeat has seen emails from Ticketmaster to Harriet in which the company writes about processing the refund.
But they have not responded to a request for comment on the issue of refunds.
Harriet is now satisfied having received her money.
“The issue is that we’ve had problems with them before, they’re so hard to get hold off, they have these generic responses, it’s unfair,” she says.
Leeds and Reading organisers said they were “saddened to hear that Jack Harlow and Måneskin have decided to perform at an award show the same weekend they were confirmed to play Reading and Leeds”.
The 1975 were previously announced as replacements for Rage Against The Machine.
And on Thursday, festival bosses said Charli XCX and AJ Tracey were replacing Måneskin and Jack Harlow on the line-up.
