Public safety fears due to taxi driver shortageon November 4, 2021 at 11:54 pm

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A 50% shortfall in drivers needed to meet demand as dark nights draw in.

Taz Harrison

The organisation representing the taxi industry said more than half the licensed drivers have not returned to the trade since the pandemic.

The Licensed Private Car Hire Association estimate the industry is short of 160,000 of the previously 300,000-strong workforce.

“This is a real national problem that affects everywhere,” said Steve Wright, Chairman of the LPCHA.

Many drivers left the industry during lockdowns as demand plummeted.

A backlog in costly licensing and registration of vehicles, as well as criminal and medical checks for drivers have led to what the LPCHA have called “a perfect storm.”

“We have had calls from Inverness in Scotland, right down to Cornwall, with people saying they cannot get drivers and they cannot get licenses quickly enough,” Mr Wright told the BBC.

It is leaving thousands of customers in the lurch. Taxis provide a vital service; taking people to hospital appointments, back from the shops and of course safely home after an evening out.

Taz Harrison, Welfare Officer at The Sugarmill in Stoke-on-Trent, said she is worried about both staff and customers getting a ride.

“I am finishing at the club at 4 am and waiting until 5 or 6 am in the morning to get a taxi,” she explained.

“It’s a long time to be stood by yourself in town – pre-pandemic it was 5-10 minutes.”

“I’ve worked in venues for 20 years and I’ve never known it this bad.”

The Sugarmill is emptying its doors of six hundred music fans at the same time as multiple venues across Hanley do the same.

“The majority of people are giving up and walking,” Ms Harrison added.

Students at Staffordshire University are unsurprised by this.

“There’s no taxis anywhere, or they’re all dodgy,” one student explained.

“You get in and they want the money before you go anywhere,” she continued.

The student’s friend also shared their experience: “A taxi driver let another guy get in a taxi with me when I finished work and he was flat out drunk – I was like, no!”

Another student explained she asked her Mum and Dad for a lift instead.

The National Union of Students said some universities were partnering with taxi firms to create safer routes to students. However, the union urged the Government to do more: “This is a public safety issue, and it vital that we address it now so that we stop seeing students stranded in unknown areas,” said Hillary Gyebi-Ababio, Vice President for Higher Education.

Driver in a car

Image source, Getty Images

The Night Time Industries Association said the issue raises concerns over transport infrastructure. The association’s chief executive Michael Kill said he was alarmed by the driver shortage and called for it to be prioritised by the Government and City leaders across the country.

“With a focus on vulnerability, and the safety of women at night, and thousands of night workers across the country, we cannot underestimate the vital role these services play in keeping people safe at night,” Mr Kill added.

A spokesperson from the Department for Transport responded: “While provision of taxi licences is the responsibility of Local Authorities, we continue to work with industry groups to address concerns over potential shortages.”

“Throughout the pandemic we have supported private hire vehicle drivers through grants from the Self-Employment Income Support Scheme,” the spokesperson added.

The Department for Transport also plans to revise licensing guidelines, but consultations on this will not happen until next year.

A taxi driver must apply to their local council for a license, which can cost up to £600 a year. Drivers must also obtain a criminal record and full medical check, as well as the famous “Knowledge” examination.

One council taking a proactive approach to tackle the shortage is Torbay in Devon, where they have slashed the cost of licensing to just £50 to get more drivers behind the wheel.

“We were seeing massive queues for cabs and the tourist trade was being affected, so we thought we’d better step in,” explained Councillor Christine Carter.

“In the summer, we had taxi marshals to help people, and we are going to do that again at Christmas to make it as safe as possible.”

However Torbay’s approach has only provided half of the drivers they need so far.

“All we can keep doing is keep saying, ‘please, please apply’,” Councillor Carter added.

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Analysis box by Colletta Smith, Consumer affairs correspondent

In the current climate of heightened safety concerns, especially for women, news of this shortage is particularly worrying.

A few hours wait or a walk home on a balmy summer’s evening may seem less of a problem than on a cold, dark, winter’s night. As long queues grow in many towns waiting for the only available taxis, tempers fray and those travelling alone become even more vulnerable.

The taxi shortage is impacting every corner of the UK. Some rural pubs, are already reporting that customers are being put off coming out when they know they’ll struggle to get home.

In bigger cities the shortage has been masked for a while by app services like Uber, but now people are experiencing longer waits, cancelled trips, and sky-high surcharging as drivers have more work than they can cover at any time of the day.

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