‘I’ll buy five items and only keep one of them’on March 22, 2021 at 12:08 am

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With online returns soaring during the pandemic, tech firms are helping retailers deal with the rise.

He says that younger shoppers were already happy to “buy, try, return”, but during the pandemic this has also become learned behaviour for older customers. Mintel’s study also found that almost half (49%) of UK online shoppers had sent something back in the past year, rising to 60% for those aged 16-34.

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